Terms of service

1. GENERAL

These General Terms and Conditions define the rights and obligations of Label Lab d.o.o. (hereinafter: Label Lab or the contractor) and the client or buyer (hereinafter: the client) in relation to the production and delivery of self-adhesive labels, flexible packaging, and other custom-made products.

Label Lab manufactures its products based on the client's individual requirements, technical specifications, graphic files, agreed materials, quantities, and other requirements.

Individual orders may be further regulated by a quotation, order confirmation, contract, or other written agreement. In the event of discrepancies between an individual agreement and these General Terms and Conditions, the specific agreement shall prevail.

2. INQUIRY

The client shall provide Label Lab with the information necessary to prepare a quotation.

To prepare the most accurate quotation possible, the following may be required, depending on the type of product:

  • product dimensions,
  • shape,
  • quantity,
  • material,
  • type of adhesive,
  • method of use,
  • winding method,
  • number of colors,
  • graphic file,
  • finishing requirements,
  • packaging method,
  • desired production or delivery deadline,
  • other special technical requirements.

If the information provided is incomplete, Label Lab may request additional clarification from the client.

3. QUOTATION

Based on the information received, Label Lab will prepare a quotation.

The quotation may include a product description, quantity, price, estimated production or delivery deadline, payment terms, and other conditions relevant to the execution of the order.

The quotation is based on the information provided by the client. If specifications, quantities, materials, or other requirements change after the quotation has been prepared, the quoted price and delivery time may also change.

The quotation is valid until the date specified therein.

4. ORDER CONFIRMATION

An order is confirmed when the client confirms the quotation or order in writing in the agreed manner.

By confirming the order, the client acknowledges that they are familiar with the product specification, quantity, price, production or delivery deadline, and other agreed conditions.

Upon order confirmation, Label Lab begins the preparation or production of the ordered products.

5. ORDER CHANGES

After order confirmation, changes are not possible without prior agreement with Label Lab.

If a change affects preparation work already carried out, material procurement, production, quantity, price, or delivery deadline, Label Lab may charge the client for any additional costs incurred.

If production has already commenced, Label Lab is not obliged to accept an order change if it would cause disproportionate costs or disruptions to production.

6. MATERIALS AND ADHESIVES

The choice of material and adhesive depends on the intended use of the product and the conditions to which it will be exposed.

Before placing an order, the client must provide Label Lab with all important information regarding the use of the product, particularly with respect to temperature, humidity, surface, chemicals, outdoor use, contact with food, or other special conditions.

Based on the information received, Label Lab will recommend a suitable material and adhesive.

If the client specifies the material or adhesive themselves, or requests a different solution despite Label Lab's recommendation, the client shall bear responsibility for the suitability of the chosen solution to the extent that it arises from such a requirement.

7. GRAPHIC FILES AND CONTENT

The client is responsible for the accuracy of the content they provide to Label Lab.

This includes, in particular:

  • texts,
  • declarations,
  • barcodes,
  • logos,
  • graphic elements,
  • photographs,
  • product data, and other content.

By placing an order, the client confirms that they have the appropriate rights to use the content provided.

Label Lab is not liable for content errors in materials provided by the client if Label Lab was not obligated to verify them or if they could not reasonably be detected during technical preparation.

8. PRODUCTION AND QUALITY

Label Lab strives to ensure high product quality and compliance with the agreed specification.

During production, usual technological deviations may occur due to the nature of the materials and the production process.

If special tolerances, standards, or reference samples have been agreed for a particular product, product quality shall be assessed against such an agreement.

If the client requires special inspection, sampling, or other quality assurance procedures, these conditions must be agreed upon in advance.

9. PRODUCTION AND DELIVERY DEADLINES

The estimated production or delivery deadline is specified in the quotation or order confirmation.

The deadline begins to run once all agreed conditions for the start of production have been met, in particular when Label Lab has received the confirmed order, appropriate graphic files, necessary technical information, and any advance payment.

The delivery deadline may be extended due to circumstances that Label Lab cannot prevent or influence despite careful handling, in particular due to disruptions in material supply, technical failures, extraordinary events, or other objective reasons.

10. URGENT ORDERS

If the client requests production within a timeframe shorter than the standard production time, such an order shall be considered an urgent order.

Urgent orders may only be accepted following prior agreement and depending on current availability of production capacity, materials, and personnel.

Additional costs or surcharges may be applied to urgent orders, provided these have been agreed in advance with the client.

11. PRICES AND PAYMENT TERMS

The product price is determined in the quotation or other written agreement.

The price depends on the order specification, quantity, material, required quality, production process, finishing, packaging, production deadline, and other factors.

If input costs or order specifications change significantly before order confirmation, Label Lab may prepare a revised quotation.

The payment deadline and method of payment are specified in the quotation, invoice, or other agreement.

Label Lab may require advance payment or payment based on a pro forma invoice for individual orders.

12. DELIVERY AND ACCEPTANCE

The method of delivery or collection shall be determined for each individual order.

If delivery is agreed, delivery costs shall be charged in accordance with the quotation or agreement.

Upon acceptance, the client is obliged to check the condition of the shipment and any visible damage.

13. COMPLAINTS

The client must submit any complaint in writing, stating:

  • the order or invoice number,
  • a description of the complained defect,
  • the quantity of products complained,
  • where possible, photographs or other evidence.

Label Lab may request delivery of samples of the complained product for inspection.

If it is determined that the complaint is justified and that Label Lab is responsible for the defect, Label Lab will, depending on the nature of the defect, provide an appropriate solution, such as re-production of the complained part of the order or another agreed solution.

A complaint is not justified if the defect results from incorrect data, graphic files, materials, or client requirements, or from improper use of the product.

14. RESPONSIBILITY FOR PRODUCT USE

The client is responsible for using the product in accordance with its intended purpose and for verifying its suitability for the specific application.

For products where the correct choice of material, adhesive, or other technical properties depends on the conditions of use, the client must provide Label Lab with all relevant information prior to production.

If the conditions of use differ from those specified by the client before production, Label Lab shall not be liable for consequences arising from such changed use.

15. OWNERSHIP OF GRAPHIC AND OTHER MATERIALS

Graphic files, design solutions, and other materials provided by the client remain their property or are subject to their rights.

If Label Lab prepares a graphic or technical solution for the client, the rights of use or any transfer of rights shall be determined by a separate agreement.

16. CONFIDENTIALITY

Label Lab and the client undertake to protect business, technical, and other confidential information received in the course of their business cooperation and not to disclose it to third parties without the consent of the other party, except where disclosure is necessary for the execution of the order or to comply with legal obligations.

17. PROTECTION OF PERSONAL DATA

Label Lab processes personal data in accordance with applicable legislation.

Personal data is used to conduct the business relationship, communicate with the client, prepare quotations, execute orders, issue invoices, and fulfill legal obligations.

18. FORCE MAJEURE

A party shall not be liable for non-performance or delay in performance of its obligations if this results from circumstances that could not reasonably have been foreseen, prevented, or eliminated.

In the event of such circumstances, the contracting parties shall agree on further execution of the order as soon as possible.

19. FINAL PROVISIONS

The law of the Republic of Slovenia shall apply to the business relationship governed by these General Terms and Conditions.

For matters not regulated by these General Terms and Conditions, the applicable regulations of the Republic of Slovenia shall apply.

The conditions agreed and confirmed between Label Lab and the client shall apply to each individual order.

These General Terms and Conditions shall enter into force on the date of their publication or the date specified for their entry into force.

 

LABEL LAB d.o.o.

Mozirje, Slovenia